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Communities > Diagnostic & Analysis System > MaxiDas > DS708 Printing via wi-fi issue.
DS708 Printing via wi-fi issue.

4366 Views 6 Replies Latest reply: 2014-03-26 18:47:26


  •   Level 2   
    (11) points
    JamieG
    2014-03-24 14:01:03
     Hello, 

    I recently change my internet provider from Verizon, to Comcast cable. With Verizon, my DSL had one router which also handled my wi-fi. With the new cable provider, I have a cable box which links to my computer, and a separate router I use for the wi-fi. My DS 708 recognizes the wireless router, shows I have signal strength, but it will not print once I command it to. I never had any issues until about two weeks ago when I changed providers. I have tried everything I can think of to get it to print. It says it can't connect to printer server, check network. 
    I can test print from the DS 708 printer on my desktop app but not via wi-fi.

    Any ideas and suggestions?
    Much thanks.

  •   Level 10   
    (7890) points
    ede65

    2014-03-24 16:21:30 (Reply to:JamieG)

    Hello I don't know a whole lot on this issue you having but I will say unistall the
    software on your pc and install it again so that it will recognise your new setting
    Try this it may work

  •   Level 7   
    (885) points
    fware

    2014-03-25 03:56:01 (Reply to:JamieG)

    Check that your new WiFi device supports the 54 Mbts (g) standard and that the g is enabled.

    Most new WiFi devices run in n mode (300 Mbts) by default. But the 708 does not support this speed. Result is that you can see the network but you cannot connect. Same issue I have with my Mac Mini...


  •   Level 2   
    (11) points
    JamieG
    2014-03-25 05:35:09
     Thank you both for your replies.

    fware, you hit the nail on the head as my new router is  300mbts. Any solution or alternative you can suggest or do I just live with the fact that I won't be able to remotely print from the DS 708?

    Thanks again.


  •   Level 2   
    (11) points
    JamieG
    2014-03-25 14:08:21
     Just a follow-up to my original post...
    Comcast came out and did some other connections from my router to the modem. After rebooting my DS 708, it prints remotely now.


    Much thanks!

  •   Level 10   
    (10965) points
    Autel Support

    2014-03-26 18:13:20

    Glad your problem had been fixed. 
    Learn something about our DS708 wifi limitations. I will forward this issue to our engineering dept. 
    BTW, I am really  jealous about your 300Mbts...Never think it does exist in real! Pls understand our poor netword speed in China and poor imagination for the speed.

  •   Level 10   
    (7890) points
    ede65

    2014-03-26 18:47:26 (Reply to:Autel Support)

    I am very jealous also and i live in usa and  don't have that kind of  speed either but i have at&t  time to change provider
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